Gabriela Prattingerová & Wojciech Popiel Silver

Service Design

Year of study
4th Year

Copenhagen School of Design and Technology & Amsterdam University of Applied Sciences

Gabriela's Website Wojciech's Website

Friction is a concept, that gives people of all abilities the opportunity to point at problems of the accessibility in urban spaces.

The project focuses on citizens who want to make urban areas more accessible. The app, designed following WCAG standards, allows users to upload a picture with location and description of the problem that they feel needs improvement.

Users can browse recent, nearby, top rated and solved frictions both in-app and on the website.

The app can also notify users about nearby frictions and their status. People can also follow the cases they are interested in as well as upvote them.